Cigna just rolled out six new AI-powered tools on their myCigna portal to make healthcare—especially behavioral health billing—a whole lot smoother. These tools are designed to make everyday health insurance tasks, such as looking up coverage details, estimating out-of-pocket costs, and locating in-network providers, simpler and more user-friendly.

Since studies show that most adults (80%) aren’t confident in understanding their health insurance benefits, these new digital tools are a welcome addition to help people better navigate and make the most of their coverage. Let’s break down the new features that users can access on their myCigna portal to put them in the center of their care.

AI-Powered Virtual Assistant

This virtual assistant is more than a chatbot; it’s a tool that provides personalized answers in a clear and conversational manner. Think of it as a smart helper that gives clarification on benefits, claims, or accessing care. If the virtual assistant can’t answer the customer’s question, it connects them to a real person. So far, 67% of users who have access to the tool have used it proactively, and more than 80% found it helpful.

Personalized Provider Matching

Customers often search for providers who meet certain criteria, such as speaking a specific language, offering telehealth services, or specializing in trauma-related care. With personalized provider matching, customers can request a list of in-network providers that fit exactly what they’re looking for. The tool will soon be integrated with the AI Virtual Assistant to help customers find high-quality care.

Real-Time Cost Tracking

How many of your clients have been surprised by a bill? Not only is this frustrating for them, but it can also create a negative bias toward your practice. This real-time cost tracking tool shows deductible progress, out-of-pocket costs, and any pending payments as they happen. This helps customers avoid financial surprises and maintains a positive reputation for your organization.

Smart Claim Submission

Instead of filling out forms, customers can just snap a photo of their bill. The tool reads it, auto‑fills the claim, and sends it for them, keeping them updated along the way. This far beats having to fill out long forms by hand, improving accuracy, reducing denials, and speeding up reimbursement times. Smart claim submission is especially useful in behavioral health billing where timely and clean claims can make a big difference in maintaining steady cash flow and client satisfaction.

Plan Selection Support

Choosing the right plan during open enrollment can be confusing, making it difficult for customers to make informed decisions. With plan selection support, customers who get their health insurance through their employer can compare prices, search for providers, and estimate potential healthcare costs. Providing customers with this information allows them to review plans with confidence.

Cigna’s New Tools Make Insurance Easier

Cigna’s new AI tools are a step forward in clearer, easier healthcare navigation, reducing stress, speeding up payments, and helping behavioral health facilities stay focused on delivering excellent care.

Integrity Billing looks forward to this new era, which, when paired with revenue cycle management (RCM), will benefit the entire healthcare ecosystem. To learn more about our RCM services and how they can protect your billing revenue, contact us today by filling out our online form or calling us at 800-683-5640.