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A collector employed by Integrity Billing Company is a tenacious, insightful, detail-oriented, and persistent individual. Jane works at Integrity Billing; arriving at 8:30 in the morning ready to work. She immediately checks in with the Benefits department to offer assistance to an abundance of Verification of Benefits (VOB) requests. After she wraps up her VOBs, she immediately begins reviewing that morning’s EFT payments issued by major insurance companies, Medicaid, Medicare, and others.

As I evolve personally and professionally, I find myself seeking out opportunities to learn more about leadership. Working in Billing and Collections for behavioral health providers of Substance Abuse Disorders and Mental Health facilities, I will always work on my skills and knowledge; however, learning a technical skill in Revenue Cycle Management is vastly different then learning how to be a great leader.

Working in the behavioral health revenue cycle management field behind the scenes performing utilization review and utilization management, advocating for those struggling with Substance Use Disorder and Mental Health Disorders has its challenges.

My thoughts are constantly scattered. Having a broad range of work duties can make it difficult to keep track of responsibilities. At times, intense focus on a single task can cause a loss of sight for tasks that seem unrelated. I have kept a work journal for the past few years. It has helped me immensely. However, I have learned a few things along the way. Here are five tips for keeping a work journal.

As CEO of Integrity Billing, the greatest asset we have is our brand. After our first collaboration with a professional branding firm, designRoom, we were given a Brand Guidelines book; it is our Bible for anything branding. We use Brand Guidelines. They are rules for daily usage of the Integrity Billing brand. A brand without guidelines has no integrity.

HIPAA (Health Insurance Portability and Accountability Act) and HITECH act (Health Information Technology for Economic and Clinical Health) compliance are taken very seriously in the healthcare industry. This is rightfully so; the internet is not a safe place for private information. However, policies surrounding HIPPA and HITECH do not start and stop with information that travels through the internet. Information is stored on all sorts of devices including computers, phones, and possibly even fax machines and printers.