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The 30-Day Refund Rule: Florida’s New Requirements for Patient Overpayments

Earlier this year, Florida providers began operating under a much stricter clock for refunding patient overpayments. On January 1, 2026, the state’s new law (CS/CS/SB

What Does a Behavioral Health Billing Company Actually Do?

“We’ve got your billing” should sound simple. But behind those three words lives a complex world most organizations have no idea exists until they’re evaluating

Claims Processing in Behavioral Health: What Happens Between Submission and Payment

Submitting your behavioral health claim might seem like the finish line, but it’s really just the beginning of a long process. From the moment a

Billing for Mental Health Services: A Straightforward Guide for Providers

Mental health billing isn’t known for its simplicity, and frankly, it has earned that reputation. There is an array of time-based codes, telehealth place-of-service issues,

Private Practice Billing Services: What Solo and Group Practices Need Differently

How billing works differently for private practices compared to treatment centers - payer mix, credentialing, and claim patterns counseling and outpatient groups should understand.

Substance Abuse Billing 101: How SUD Billing Is Different

Billing for substance use disorder (SUD) is often combined with broader behavioral health billing, and while there is definitely overlap, assuming SUD billing is the

99214 Time vs MDM: Which Billing Method Is Right?

In behavioral health billing, 99214 is arguably the most widely submitted established patient E/M code—and also one of the most challenged. Many providers are sure

99213 vs 99214: Decision Tree for Behavioral Health Visits

Few billing and coding decisions carry the same impact as whether to assign 99213 or 99214 for an established patient behavioral health visit. Code too

What Is a Single Case Agreement?

Not every patient who needs care will have an insurance plan that fits neatly into your existing contracts. A prospective client may have out-of-network benefits,

Behavioral Health KPIs That Actually Matter

Every behavioral health practice generates data. Patient visits, claims submitted, payments posted, authorizations requested, denials received — the numbers are always there. But data without

Precertification vs. Preauthorization: What Providers Need to Know

If you’ve spent time in healthcare billing, you’ve likely seen the terms preauthorization and precertification used in similar ways. Some payers use them interchangeably, while

Why Outcomes Tracking Matters in Behavioral Health

Ask most behavioral health providers what they got into the field for and you’ll hear a version of the same answer: they wanted to help