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Appeal or Write Off? How to Decide on a Denied Claim

Every denied claim forces you to make a decision. Do you spend the time and effort to fight it? Or do you accept the loss

What Happens When a Claim Misses the Timely Filing Limit?

Claim denials are frustrating because they question the clinical decisions you’re making for your clients. Timely filing denials are bothersome for a whole different reason.

What Is a Peer-to-Peer Review, and When Should Your Clinician Ask for One?

When a payer wants to understand why a client needs a certain level of care, they review how well the clinical picture translates on paper.

How Many Levels of Appeal Does a Denied Claim Get?

When a claim is denied, the first appeal isn’t always the last word. Most payers offer several opportunities to challenge a denial, and providers who

How to Respond to a Medical-Necessity Denial

One of the most frustrating denials for behavioral health providers is one based on medical necessity. It comes after your clinical team has already made

How Underpayments Differ from Denials – and Why Your Team May Be Missing Both

Every organization knows the frustration of a claim denial. It shows up on the remittance, a member of your team has to review it, and

How Much Revenue Are Behavioral Health Facilities Leaving on the Table?

Ask most behavioral health facility owners how much revenue they are leaving on the table, and you’ll likely be met with a shrug. That’s not

Behavioral Health Billing Codes: A Plain-Language CPT and HCPCS Reference Guide

Behavioral health billing is one of the most confusing topics for billers, and it’s no surprise, given that time-based therapy codes, add-ons, state-specific HCPCS codes,

Signs Your Behavioral Health Billing Is Underperforming

Most behavioral health facilities don’t realize their billing is underperforming until the problem has already become costly. Money feels tighter than it should. The team

What Is a Healthy Denial Rate for a Behavioral Health Facility?

If you own or manage a behavioral health facility, you know all too well the feeling of disappointment when receiving an influx of claims that

The 30-Day Refund Rule: Florida’s New Requirements for Patient Overpayments

Earlier this year, Florida providers began operating under a much stricter clock for refunding patient overpayments. On January 1, 2026, the state’s new law (CS/CS/SB

What Does a Behavioral Health Billing Company Actually Do?

“We’ve got your billing” should sound simple. But behind those three words lives a complex world most organizations have no idea exists until they’re evaluating