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When you need to ensure your health care services are cost-efficient and compliant, you must clearly understand the process of utilization management (UM). Many changes have been made in the healthcare industry, but UM should still be an essential part of your management program. This complex process will improve the quality of your services, the health of your patients, the satisfaction of your employees, and reduce costs.

Substance abuse is often called drug abuse. It's a pattern of drug use that disables people from meeting their schedules. It can lead to significant problems such as driving under the influence and addiction. Substance abuse has significant effects on the social, mental, and financial health of individuals involved. Substance abuse can be of any type. The most common substance abuse is that of alcohol. Other addictive substances include meth, cocaine, and heroin.

A collector employed by Integrity Billing Company is a tenacious, insightful, detail-oriented, and persistent individual. Jane works at Integrity Billing; arriving at 8:30 in the morning ready to work. She immediately checks in with the Benefits department to offer assistance to an abundance of Verification of Benefits (VOB) requests. After she wraps up her VOBs, she immediately begins reviewing that morning’s EFT payments issued by major insurance companies, Medicaid, Medicare, and others.

As I evolve personally and professionally, I find myself seeking out opportunities to learn more about leadership. Working in Billing and Collections for behavioral health providers of Substance Abuse Disorders and Mental Health facilities, I will always work on my skills and knowledge; however, learning a technical skill in Revenue Cycle Management is vastly different then learning how to be a great leader.

Working in the behavioral health revenue cycle management field behind the scenes performing utilization review and utilization management, advocating for those struggling with Substance Use Disorder and Mental Health Disorders has its challenges.

My thoughts are constantly scattered. Having a broad range of work duties can make it difficult to keep track of responsibilities. At times, intense focus on a single task can cause a loss of sight for tasks that seem unrelated. I have kept a work journal for the past few years. It has helped me immensely. However, I have learned a few things along the way. Here are five tips for keeping a work journal.